Terms of service
Effective Date: April 27, 2026
1. Definitions
- “Company,” “We,” “Us,” or “Our” — Kureiji, Inc. (dba Transfer Superstars), a California corporation, 1442 Chico Ave, South El Monte, CA 91733.
- “You” or “User” — Any individual or legal entity accessing the Website or placing an Order.
- “Order” — Any request to purchase transfers, stickers, or decoration services through the Website.
- “Content” — Artwork files, images, text, or other materials You submit for production.
- “Website” — transfersuperstars.com and all associated subdomains and ordering portals.
2. Acceptance of Terms
By accessing the Website, creating an account, or placing an Order, you unconditionally agree to these Terms. If acting on behalf of a business, you represent that you have authority to bind that entity. If you do not agree, you may not use the Website or place any Order.
Your continued use following any posted update constitutes acceptance of revised Terms.
3. Services Overview
3.1. Transfer Superstars manufactures and supplies Direct-to-Film (DTF) Transfers, UV DTF Stickers, and contract garment decoration services. The Company operates solely as a contract printer and decorator — not as a retail apparel brand, finished goods manufacturer, or warrantor of retail product performance.
3.2. Buyer remains solely responsible for the resale, labeling, regulatory compliance, and suitability of all finished goods sold to end customers.
4. Orders & Order Acceptance
4.1. All Orders are subject to Company acceptance. Submission does not create a binding contract until production begins.
4.2. We reserve the right to refuse or cancel any Order at our sole discretion, including Orders with unlawful artwork or past-due account balances.
4.3. Orders must be submitted via the Company’s ordering portal with a Purchase Order (PO) number where applicable. Orders without a PO number may be delayed.
4.4. If cancelled prior to production, you receive a full refund. Once an Order enters production, it cannot be cancelled, and you will be charged for all printed and in-progress items.
5. Artwork, Files & Customer Responsibility
5.1. Print-Ready Requirement: You are solely responsible for submitting final, print-ready artwork. The Company prints exactly what is submitted and does not proofread, redesign, correct, scale, or modify submitted files unless explicitly agreed upon in writing prior to production.
By placing an Order, you confirm files are correct, complete, color-accurate, properly sized, and approved for production. You represent that you hold all rights to reproduce all content in the submitted artwork.
5.2. Artwork Check — Limited Courtesy Only: As a courtesy, the Company may perform a brief visual review limited to obvious issues such as blank submissions or severely corrupted uploads. This review expressly does NOT cover:
- Resolution or DPI issues not visible at thumbnail size
- Color profile differences (RGB vs. CMYK) or color shifts
- Font rendering, kerning, or character encoding issues
- Transparency, layer, or blending mode conflicts
- Sizing discrepancies, misalignments, or placement errors
- Spelling, grammar, or content errors of any kind
Absence of notification does not constitute artwork approval or warranty of print quality. No reprints or refunds will be issued for errors in submitted files.
5.3. Color Variance Disclaimer: Color variation is inherent to DTF printing. The Company does not guarantee exact color matching to screen displays, digital proofs, physical samples, previous batches, Pantone systems, or any other standard. Color variations are not defects and are not grounds for reprints, refunds, or any other remedy.
6. Production & Turnaround
6.1. All turnaround times are estimates only and are not guaranteed delivery dates. Timelines are subject to order volume, equipment maintenance, material availability, staffing, and holidays.
6.2. Wholesale accounts do not carry guaranteed same-day production. Rush and retail orders may receive priority at the Company’s sole discretion.
6.3. The Company shall not be liable for any delay in production or delivery, regardless of cause.
7. Application Responsibility
7.1. You are solely responsible for the proper application of all transfers. Prior to any production run, you must conduct test presses, calibrate press settings, and verify garment compatibility with our posted application guidelines.
8. Defect Claims & Reprints
8.1. Claims must be submitted in writing to support@transfersuperstars.com within three (3) business days of delivery or pickup with: (a) your order number; (b) clear photographic evidence; and (c) a written description. Claims submitted after three (3) business days are waived.
8.2. The Company’s sole obligation for confirmed manufacturing defects is replacement of the defective transfer items only. No cash refunds, credits, or labor reimbursements will be provided.
8.3. The following are expressly NOT defects:
- Incorrect pressing temperature, time, pressure, or technique
- Washing failures including high heat, bleach, or fabric softeners
- Dye migration caused by garment fabric or dye type
- Incompatible garment type or fabric composition
- Low resolution or improperly prepared artwork submitted by Buyer
- Color preference not documented prior to production
- Customer misuse, mishandling, or improper storage
8.4. Receipt, Inspection & Packing-List Verification: Upon receipt of an Order, Customer must inspect the shipment against the included packing list and original order confirmation within twenty-four (24) hours of delivery and prior to any application, pressing, distribution, or further handling of the transfers. Any shortage, missing item, mis-pick, or quantity discrepancy must be reported in writing to the Company within three (3) business days of delivery and must include: (a) the order number; (b) a photograph of all received contents laid out together with the packing list visible; and (c) a photograph of the outer packaging in the condition received. Claims of shortage or missing items submitted without this documentation, submitted after three (3) business days of delivery, or submitted after any portion of the Order has been pressed, applied, distributed, or otherwise used, are waived in full. Customer’s failure to inspect within the foregoing period constitutes acceptance of the Order as delivered.
8.5. Replacement Production Schedule: Where a claim is approved under this Section 8, the Company’s sole obligation is to produce and ship replacement transfer items for the affected quantity. Approved replacements are scheduled into the Company’s standard production queue (currently one to two (1–2) business days from claim approval), plus standard shipping transit time, and do not receive priority over other in-queue orders. Shipping method for replacements will match the shipping method of the original Order unless Customer elects and pays for an upgraded service. The estimate language in Section 6 (Production & Turnaround) and the carrier-risk language in Section 10 (Shipping & Risk of Loss) apply with equal force to replacement production and shipment.
No customer-imposed deadline shall accelerate the foregoing schedule. Event dates, on-site dates, weekend deadlines, customer-promised end-user delivery dates, retail drop dates, and any other timelines communicated by Customer — whether before or after the original Order — do not create any obligation by the Company to expedite production, shipping, or remedy of any kind. Customer is solely responsible for ordering with sufficient lead time to absorb a potential replacement cycle.
8.6. Rush Replacement Requests: Customer may request rush production and/or expedited shipping for an approved replacement. Rush requests are accommodated at the Company’s sole discretion, subject to then-current production capacity, and may be declined for any reason. Where granted, Customer is responsible for all rush production fees and any difference in shipping cost, charged to Customer’s payment method on file or invoiced separately prior to rush handling. The Company makes no guarantee that a rush replacement will arrive by any specific date, and Section 16 (Limitation of Liability) governs any failure of a rush replacement to arrive on time, including with respect to lost sales, event cancellations, third-party labor, end-customer refunds, or any other consequential or incidental damages.
9. Payment Terms
9.1. Standard Payment: Payment is due in full at checkout unless Net terms are approved in writing. Orders will not enter production until payment is confirmed.
9.2. Large Order Deposits: For Orders exceeding $1,000.00, the Company may require a non-refundable deposit of up to 50% before production begins. Remaining balance is due prior to shipment or pickup. Failure to remit within 48 hours may result in cancellation.
9.3. Net-30 Credit Terms: Net terms are available only to approved wholesale accounts with a signed Wholesale Credit Agreement on file. Verbal payment agreements are not binding. Payment is due 30 days from invoice date and received only when funds clear the Company’s bank.
9.4. Late Payments & Credit Hold:
- 1 Day Past Due — Account on credit hold; all orders paused
- 10 Days Past Due — Rush privileges suspended; new orders prepaid only
- 15 Days Past Due — Late fee of 1.5%/month (18% APR), or California maximum, accrues from original due date
- 30+ Days Past Due — Net terms permanently revoked; prepaid-only status
- 45+ Days Past Due — Referred to collections; you pay all collection costs, court costs, and reasonable attorneys’ fees
Partial payments do not cure a default or restore credit privileges.
9.5. Disputed Charges: Disputes must be submitted in writing within seven (7) days of the invoice date. Disputes raised after this period are waived.
9.6. Chargebacks: Initiating a chargeback without first attempting written resolution is a material breach of these Terms. For each successfully disputed chargeback, you agree to pay a $50.00 processing fee plus the original Order amount and applicable late fees.
10. Shipping & Risk of Loss
Risk of loss transfers to you when goods are picked up at our facility or released to a carrier. The Company is not responsible for carrier delays, losses, or transit damage. All shipping claims must be filed directly with the carrier.
11. Warranty Disclaimer
THE COMPANY WARRANTS ONLY THAT TRANSFERS ARE PROPERLY MANUFACTURED PRIOR TO SHIPMENT OR PICKUP. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WASH DURABILITY, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW. THE WEBSITE AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
12. Intellectual Property
12.1. Your Content: You represent and warrant that you own or have all rights to reproduce all submitted Content. You grant the Company a limited, non-exclusive license to use and process Content solely to fulfill your Order. You agree to indemnify the Company against any claims arising from IP infringement through your submitted Content.
12.2. DMCA Notice: To submit a copyright infringement claim under 17 U.S.C. § 512(c)(3), email support@transfersuperstars.com with: (a) identification of the copyrighted work; (b) location of the infringing material; (c) your contact information; (d) a good-faith belief statement; and (e) a statement under penalty of perjury that you are authorized to act.
12.3. Company IP: The Website and its content, features, and functionality are the exclusive property of Kureiji Inc, protected by U.S. and California copyright and trademark law.
13. Garment Decoration & Finished Goods
13.1. Garment decoration is a contract service. The Company does not design or warrant the final retail performance of decorated goods.
13.2. Customer-Supplied Garments: You assume all risk for fabric composition, coatings, shrinkage, dye migration, and hidden defects. Industry-standard spoilage of up to 3% is not negligence.
13.3. Supplier-Provided Garments: The Company is not the garment manufacturer. Liability is limited to replacement of the blank garment at wholesale cost only.
13.4. Labeling & Compliance: You are solely responsible for fiber content labeling (16 C.F.R. Part 303), country of origin, CPSIA compliance, California Proposition 65 warnings, and all other resale legal requirements.
14. California Privacy Rights (CCPA / CPRA)
California residents have the following rights: Right to Know, Right to Delete, Right to Correct, Right to Opt-Out of data sale, Right to Non-Discrimination, and Right to Limit Sensitive PI Use. To exercise these rights, contact us at support@transfersuperstars.com or (626) 988-8820. We respond within 45 days. The Company does not sell personal information to third parties.
15. California Proposition 65 Notice
16. Limitation of Liability
IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE LESSER OF: (1) REPLACEMENT OF THE SPECIFIC ITEMS AT ISSUE; OR (2) THE NET AMOUNT ACTUALLY PAID FOR THE SPECIFIC ORDER, EXCLUSIVE OF SHIPPING AND TAXES. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GARMENT COSTS BEYOND BLANK REPLACEMENT, LABOR COSTS, CUSTOMER REFUNDS, BRAND HARM, OR MARKETPLACE PENALTIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and attorneys’ fees arising from: (a) your use of the Website; (b) your submitted Content; (c) your breach of these Terms; (d) IP infringement; (e) resale or distribution of finished goods; or (f) your negligence or willful misconduct.
18. Dispute Resolution, Arbitration & Class Action Waiver
18.1. Informal Resolution First: Before initiating arbitration, contact us in writing at support@transfersuperstars.com to resolve the dispute informally. The parties have thirty (30) days from written notice to reach resolution.
18.2. Mandatory Binding Arbitration: Any unresolved dispute shall be resolved by binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) under its Streamlined Arbitration Rules, conducted in Los Angeles County, California. Judgment may be entered in any court of competent jurisdiction. This arbitration agreement is enforceable under the California Arbitration Act (Cal. C.C.P. § 1281.2).
18.3. Class Action Waiver: You and the Company agree to bring claims only in your individual capacity — not as a plaintiff or class member in any class, representative, or collective action. The arbitrator may not consolidate claims or preside over any class proceeding.
18.4. Exceptions: Either party may seek emergency injunctive relief in Los Angeles County courts. The Company may pursue past-due balance collection in any court without prior arbitration.
18.5. Governing Law: These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The California Uniform Electronic Transactions Act (Cal. Civ. Code § 1633.1 et seq.) governs electronic acceptance.
18.6. Attorneys’ Fees: The prevailing party in any arbitration or court proceeding to enforce these Terms may recover reasonable attorneys’ fees and costs, to the extent permitted by California law.
19. Force Majeure
The Company is not liable for delays caused by events beyond its reasonable control, including acts of God, government action, equipment failure, supply chain disruptions, labor strikes, fire, flood, or transportation disruptions. Force Majeure does not excuse your obligation to pay for goods already delivered.
20. Account Termination
The Company may suspend or terminate your access immediately for breach of these Terms, non-payment, fraudulent activity, or conduct determined harmful to the Company or others. All payment obligations accrued prior to termination survive.
21. General Provisions
21.1. Entire Agreement: These Terms, together with any Order confirmation, the Privacy Policy, and any executed Wholesale Credit Agreement, constitute the entire agreement between you and the Company and supersede all prior negotiations and agreements.
21.2. Amendments: The Company may update these Terms by posting a revised version with an updated Effective Date. Continued use constitutes acceptance. Material changes will be communicated via email to registered accounts.
21.3. Severability: If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary, and remaining provisions continue in full force.
21.4. Electronic Acceptance: Clicking “Place Order,” creating an account, or using the Website constitutes your electronic signature and legally binding acceptance under the California UETA (Cal. Civ. Code § 1633.1 et seq.) and the federal E-SIGN Act (15 U.S.C. § 7001 et seq.).
Contact & Support
📍 1442 Chico Ave, South El Monte, CA 91733
📞 (626) 988-8820 — Mon–Fri, 9AM–4PM PST
📧 support@transfersuperstars.com
© 2026 Kureiji Inc (dba Transfer Superstars). All rights reserved. • Governed by California Law • Arbitration: JAMS, Los Angeles County